Frequently Asked Questions
Everything you need to know about your Kat The Label experience.
What is your return policy?
We offer returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags and hygiene seals intact.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please note that processing times may increase during peak sale periods.
How do I find my correct size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for our lace styles or contacting our support team for a personalized fit consultation.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my Kat The Label pieces?
To maintain the delicate nature of our lace and silk, we recommend a cold hand wash with mild detergent. Always air dry in the shade and avoid tumble drying or harsh chemicals.
Can I change or cancel my order?
Once an order is placed, it is processed quickly by our warehouse. Please contact us immediately if you need to make changes; however, we cannot guarantee modifications once the order has been dispatched.